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Returns

Returns

You have 14 days from receipt of the order to return it for a refund, where less the delivery fee, a 2.9% transaction fee if paid by credit card, and a $20 restocking fee.

All returned products must be in new, unused condition, in the original box, and include all documentation, parts, and accessories. Products that were assembled are considered used and are not eligible for a return.

A Return Authorization Number (RAN) is required for all returns. Please contact customer service to receive a RAN, which allows us to keep track of the return. Products showing signs of wear or use will not be eligible for a refund.

If your return is accepted, you will receive instructions on how and where to send your package. You will be responsible for the shipping costs of the return. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.