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Shipping

Free shipping

Shipping Policy

We offer FREE Shipping anywhere in the Canada on orders over $500. For orders that do not quality for free shipping, a $40 flat rate will apply. Additional shipping charges may apply to rural areas.

Delivery Schedules

We send orders out within two business days in most cases. Some areas are serviced only twice a week. Transit times are same day for the GTA and most of southern Ontario and 1-5 business days for other areas.

Rural Areas

Orders shipping to rural areas may be subject to additional shipping charges, which varies depending on size and weight of the product(s) being shipped. Should this be the case for your order, a sales associate will contact you to make specific delivery arrangements and discuss total shipping costs.

We regret that we cannot ship orders to Nunavut or PO Boxes.

International

MAXUM Fitness does not currently ship outside Canada. If you are interested in shipping internationally, you will have to make the shipping arrangements yourself. Please contact us to coordinate the pickup.

Delivery Information

Orders arriving by freight truck are delivered CURB SIDE ONLY. It is your responsibility to move the equipment into your home. This is standard policy with freight carriers. You can specify “no signature required” in your shipping notes during checkout if you don’t need to be present or if someone is always home, which will expedite your delivery. If you prefer to be present for the delivery, you can add a note to call you at a given number to schedule a delivery window. In this case, you need to be present in order to receive the delivery. If you fail to be present at the scheduled time, you will be charged for the second delivery and the shipping company may charge you additional storage fees until your order can be delivered. If you cause the driver to wait beyond the 15 minute grace period you will be responsible for the wait fee charged by the freight carrier.

PLEASE NOTE: Undeliverable items are subject to returns and restocking fees. These fees are the responsibility of the customer. Refusal of delivery, failure to return calls from shipping companies to schedule a delivery, and failure to show up for a scheduled delivery will result in returns and restocking fees. For more information on these fees, please see our Return Policy information.

Customers are responsible for verifying receipt of all items, including condition upon arrival. Occasionally, items are damaged or lost in transit. In order for MAXUM fitness to recover damages or shortages from the shipping company, and complete or replace your order, all issues must be noted on the delivery bill. Please thoroughly inspect your order prior to signing for the items and releasing the delivery driver. If you are not able to fully inspect everything at that time, please write “Subject to Inspection” on the delivery bill before signing. Damage or receiving incorrect products must be reported within 24 hours of delivery.

If you have any special delivery requests or instructions, please contact us ahead of time. Some shipping companies offer lift gate service or inside delivery for an extra fee. It is important that we receive special requests prior to shipment to determine if the requests can be met, and to make special arrangements.

Thank you for your business!