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Preorder Policy

MAXUM fitness allows preorders to enable highly motivated customers to secure the equipment they want before it’s in stock. Unlike some other retailers that allow preorders perpetually, we only allow preorders for products that are in transit to our warehouse with an estimated in stock date.

Availability Date

The availability date specified on the product page is the estimated latest date when the product will become available. MAXUM fitness makes no promise about this date as unforeseen shipping delays can occur. However, we determine the availability date once the shipment is in transit so we’re very confident that the shipment will arrive on or before this date.

Any change to the availability date on the product page will not be related to your preorder unless it is communicated to you via an email update. Product availability dates can change as a result of subsequent preorder shipments unrelated to yours.

Cancelling Preorders

Preorders can be cancelled at any time for a refund of your deposit less the 2.9% credit card transaction fee. To cancel your deposit, simply contact us by replying back to your order email.

Order Updates

Once a shipment is on the last leg of its transit, we will send out an email updating you with a more firm in stock date, followed by an email when your order has been processed, and a final order complete email when your order has shipped out. Please allow 2-5 business days for your order to be processed.

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