dollarsMaxum fitness Reviews
boblee.ca2025-01-23T15:51:44-05:00100% Satisfaction Guaranteed. Customer Reviews
From the very start Maxum Fitness customer service has been top notch. I started looking at their home gyms 2 years ago and they answered all of my questions in a timely and courteous manner. When I finally decided to order the X2, Maxum went above and beyond the call of duty to ensure that I was completely satisfied. Once I set up the X2 I was blown away by the quality and functionality. I love my X2 and always look forward to working out on it. If you're on the fence about purchasing from Maxum , just do it and you won't regret it. 5 stars all day!
Bought the f-220 from Bob couple years ago. Use it as a commercial trainer in my gym. Has never failed us! I’m upgrading , and going back to Bob.
MAXUM Fitness X1 Functional Trainer with XSA Smith
Build quality
Very high. No manufacturing defects that I can find. Frame and weight stacks were aligned correctly out of the box. No rust, burrs, bent parts, or damaged welds. Every component was individually wrapped and arrived without shipping damage. Once assembled, everything looks clean and intentional. All connectors fit properly in the rack holes. Based on build quality alone, I have a hard time seeing where REP or Rogue would justify a meaningful price increase.
Utility
Extremely flexible machine. The articulating arms and included adapters make this far more than a basic functional trainer. The only real limit is creativity. Included cable handles are better than expected and more than sufficient for a home gym user. My unit has 26 mm holes, so compatibility with true 1” aftermarket accessories should be straightforward. There are newer arms coming with 1:1 ratio and vertical articulation, but I do not expect to upgrade, as I would rather not partially disassemble the rack.
Customer service
This is clearly a small operation. Staff are friendly and helpful, but communication is casual and sometimes blunt. During my order there were some growing pains that affected shipping, and updates could have been more proactive. In hindsight it’s clear they were addressing issues, but I did have to follow up to stay informed.
Setup and storage
Assembly is straightforward but realistically requires two people. Instructions are provided as a manual plus supplemental photo guides; merging these would improve clarity. I missed one minor step and had to backtrack, but nothing serious. Expect a lot of packaging. Nearly every part is individually wrapped, roughly 35 pieces, so bring large trash bags. Storage for accessories is left to the user. I added pegboard for handles and am likely adding a spare 3×3 upright to organize the remaining adapters.
Overall
Excellent hardware and value. If you are comfortable working with a smaller company and don’t need white-glove communication, the product itself is very strong.
Build quality
Very high. No manufacturing defects that I can find. Frame and weight stacks were aligned correctly out of the box. No rust, burrs, bent parts, or damaged welds. Every component was individually wrapped and arrived without shipping damage. Once assembled, everything looks clean and intentional. All connectors fit properly in the rack holes. Based on build quality alone, I have a hard time seeing where REP or Rogue would justify a meaningful price increase.
Utility
Extremely flexible machine. The articulating arms and included adapters make this far more than a basic functional trainer. The only real limit is creativity. Included cable handles are better than expected and more than sufficient for a home gym user. My unit has 26 mm holes, so compatibility with true 1” aftermarket accessories should be straightforward. There are newer arms coming with 1:1 ratio and vertical articulation, but I do not expect to upgrade, as I would rather not partially disassemble the rack.
Customer service
This is clearly a small operation. Staff are friendly and helpful, but communication is casual and sometimes blunt. During my order there were some growing pains that affected shipping, and updates could have been more proactive. In hindsight it’s clear they were addressing issues, but I did have to follow up to stay informed.
Setup and storage
Assembly is straightforward but realistically requires two people. Instructions are provided as a manual plus supplemental photo guides; merging these would improve clarity. I missed one minor step and had to backtrack, but nothing serious. Expect a lot of packaging. Nearly every part is individually wrapped, roughly 35 pieces, so bring large trash bags. Storage for accessories is left to the user. I added pegboard for handles and am likely adding a spare 3×3 upright to organize the remaining adapters.
Overall
Excellent hardware and value. If you are comfortable working with a smaller company and don’t need white-glove communication, the product itself is very strong.
Response from the owner:Hi Ben,
Thank you for the detailed and thoughtful review. We appreciate you taking the time to share your experience.
We also value your honest feedback on communication. As we grow, we’re continuing to improve our processes and be more proactive with updates.
Thanks again for your support.
Thank you for the detailed and thoughtful review. We appreciate you taking the time to share your experience.
We also value your honest feedback on communication. As we grow, we’re continuing to improve our processes and be more proactive with updates.
Thanks again for your support.
Amazing gym! Using it everyday! Kids and wife love it as well! 💪 10/10 gear, 10/10 service!
Really easy to build a workout with this multi function Maxum SX2, -workouts flow. From body builder style workouts to core training, HIITS, supersets this SX2 makes it a flawless transition switching back and forth! Highly recommend!
Really easy to build a workout with this multi function Maxum SX2, -workouts flow. From body builder style workouts to core training, HIITS, supersets this SX2 makes it a flawless transition switching back and forth! Highly recommend!
Response from the owner:Thank you for the amazing review! We’re glad to hear the SX2 is getting daily use and that the whole family is enjoying it.
We really appreciate your support and recommendation.
We really appreciate your support and recommendation.
Really great product for a home gym and really awesome customer service when I reported one of the cables was too short.
Definitely recommend 👌
Definitely recommend 👌
Response from the owner:Thank you for your kind review and for your recommendation. We’re glad we could quickly resolve the cable issue and that you’re enjoying the setup for your home gym. We truly appreciate your support.
I have tried calling multiple times and never get an answer. I have tried making 2 separate purchases in the last 2 days...first the s-92 and now that one is showing out of stock with no longer an option of pre-ordering, and today an s-150 but both times I receive an email stating the order was unsuccessful. They do respond to messages at their convenience, with explanation so raised rating from 1 star to 3. Now we wait to see if it's actually free shipping like my address "qualifies for" and the quality of equipment.
Response from the owner:Sorry about your experience — we understand how frustrating this must be, especially when you’re trying to place an order and can’t get through right away.
Our sales and customer service team isn’t always available to answer calls live, but if you leave a voicemail we do our best to return calls within 24 hours.
Regarding your payment attempts, we checked the transactions on our end. While your bank initially approved them, the payments were ultimately declined due to an address verification mismatch. This means the billing address entered at checkout didn’t match the address your bank has on file, and for fraud-prevention reasons our system automatically rejects those transactions.
To resolve this, you can either:
• Update your billing address with your bank, or
• Enter the correct billing address at checkout and use a different shipping address if needed
If you’d like help completing the order or want us to check stock and pre-order options, please reach out to us by email or leave a voicemail and we’ll be happy to assist.
We appreciate your patience and the opportunity to help.
Our sales and customer service team isn’t always available to answer calls live, but if you leave a voicemail we do our best to return calls within 24 hours.
Regarding your payment attempts, we checked the transactions on our end. While your bank initially approved them, the payments were ultimately declined due to an address verification mismatch. This means the billing address entered at checkout didn’t match the address your bank has on file, and for fraud-prevention reasons our system automatically rejects those transactions.
To resolve this, you can either:
• Update your billing address with your bank, or
• Enter the correct billing address at checkout and use a different shipping address if needed
If you’d like help completing the order or want us to check stock and pre-order options, please reach out to us by email or leave a voicemail and we’ll be happy to assist.
We appreciate your patience and the opportunity to help.
Very durable and high quality materials. Their smith machines come with all the attachments you’ll need for a home gym. Not much compares at their prices.
Response from the owner:Thank you for your review. We’re glad to hear you’re happy with the durability and overall value. We appreciate your support and your trust in MAXUM for your home gym setup.
Bought a Maxum Fitness Trainer 220 Pro due to my shorter basement ceilings. Great supporting a Canadian business. Delivery was timely and machine was as expected. They also offered a 12 month interest free plan to sweeten the deal as most US companies wont offer it unless delivery to the US and a US credit card.
Response from the owner:Thank you for your review. Your support means a great deal to us, and we’re glad everything came together smoothly. Thank you for choosing MAXUM.
Great piece of equipment, even better for the price. Putting the squat rack (F220 pro) is a bit complicated, but you'll figure it out. Would highly recommend Maxum if you're building a home gym.
Response from the owner:Thank you for your review. We’re grateful for your recommendation and your support.
